ITIL 4 Foundation Certification Training in French
ITIL 4 Foundation Certification Training in French
| Module 1 | E-learning videos in French |
|---|---|
| Lecture 1 | Part1: INTRODUCTION AU COURS (25 min) |
| Lecture 2 | Part2: CONCEPTS CLÉS DE LA GESTION DES SERVICES (33 min) |
| Lecture 3 | Part3: LES 4 DIMENSIONS DE LA GESTION DES SERVICES (30 min) |
| Lecture 4 | Part4: LES 7 PRINCIPES DIRECTEURS ITIL (38 min) |
| Lecture 5 | Part5: LE SYSTÈME DE VALEUR DES SERVICES SVS (36 min) |
| Lecture 6 | Part6: AMÉLIORATION CONTINUE DU SVS (20 min) |
| Lecture 7 | Part7: VUE D'ENSEMBLE DES PRATIQUES et PRATIQUES DE GESTION GÉNÉRALES (33 min) |
| Lecture 8 | Part8: PRATIQUES DE GESTION DES SERVICES - Partie 1 (39 min) |
| Lecture 9 | Part9: PRATIQUES DE GESTION DES SERVICES - Partie 2 (28 min) |
| Lecture 10 | Part 10: PRATIQUES DE GESTION TECHNIQUE (9 min) |
| Lecture 11 | Part11: RÉVISION GÉNÉRALE DU COURS ET PRÉPARATION A L'EXAMEN (13 min) |
| Module 2 | Study Material, Sample papers and mock exams |
| Lecture 1 | ITIL 4 Foundation sample papers in French |
| Lecture 2 | ITIL 4 Foundation sample paper 1 Mock Exam |
| Lecture 3 | ITIL 4 Foundation sample paper 2 Mock Exam |
| Lecture 4 | ITIL4 Foundation Sample Paper 1 French |
| Lecture 5 | ITIL4 Foundation Sample Paper 2 French |
| Module 3 | Miscellaneous |
| Lecture 1 | Useful Links |
| Lecture 2 | Study Material |
| Lecture 3 | PeopleCert Exam Voucher and eBook |
| Lecture 4 | References |
| Lecture 5 | Special Offer |
| Lecture 6 | Letter of Course Attendance is Mandatory |
| Lecture 7 | Directory of all courses offered by 1 World Training |
| Lecture 8 | Contact your Trainer |
| Lecture 9 | Course Evaluation Form |
| Lecture 10 | Survey Feedback Form: |
| Lecture 11 | Customer Complaint Form |
| Module 4 | E-learning videos in English |
| Lecture 1 | Introduction to the course |
| Lecture 2 | Key concepts of service management |
| Lecture 3 | The 4 dimensions of service management |
| Lecture 4 | The 7 guiding principles |
| Lecture 5 | The Service Value System (SVS) |
| Lecture 6 | Continual improvement in the SVS |
| Lecture 7 | Overview of practices and general management practices |
| Lecture 8 | Service management practices – part 1 |
| Lecture 9 | Service management practices – part 2 |
| Lecture 10 | Service management practices – part 3 |
| Lecture 11 | Technical management practices |
| Module 5 | Practice questions for exam preparation in English |
| Lecture 1 | Concepts of ITIL |
| Lecture 2 | The 4 dimensions of service management |
| Lecture 3 | General Management Practices |
| Lecture 4 | Service Desk |
| Lecture 5 | Technical management practices |
| Module 6 | Free E-learning Introduction Videos for on ITIL Specialist and Strategist in English |
| Lecture 1 | Introduction to ITIL 4 CDS Concepts and challenges |
| Lecture 2 | Introduction to ITIL 4 DSV |
| Lecture 3 | Introduction to ITIL 4 HVIT |
| Lecture 4 | Introduction to ITIL 4 DPI |
| Lecture 5 | Introduction to ITIL 4 DITS |
| Lecture 6 | Introduction to ITIL 4 MPT |
