ITIL 4 Foundation Certification Training in French E-learning 1 month access
ITIL 4 Foundation Certification Training in French
| Module 1 | E-learning videos in French | |
|---|---|---|
| Lecture 0 | Part1: INTRODUCTION AU COURS (25 min) | |
| Lecture 0 | Part2: CONCEPTS CLÉS DE LA GESTION DES SERVICES (33 min) | |
| Lecture 0 | Part3: LES 4 DIMENSIONS DE LA GESTION DES SERVICES (30 min) | |
| Lecture 0 | Part4: LES 7 PRINCIPES DIRECTEURS ITIL (38 min) | |
| Lecture 0 | Part5: LE SYSTÈME DE VALEUR DES SERVICES SVS (36 min) | |
| Lecture 0 | Part6: AMÉLIORATION CONTINUE DU SVS (20 min) | |
| Lecture 0 | Part7: VUE D'ENSEMBLE DES PRATIQUES et PRATIQUES DE GESTION GÉNÉRALES (33 min) | |
| Lecture 0 | Part8: PRATIQUES DE GESTION DES SERVICES - Partie 1 (39 min) | |
| Lecture 0 | Part9: PRATIQUES DE GESTION DES SERVICES - Partie 2 (28 min) | |
| Lecture 0 | Part 10: PRATIQUES DE GESTION TECHNIQUE (9 min) | |
| Lecture 0 | Part11: RÉVISION GÉNÉRALE DU COURS ET PRÉPARATION A L'EXAMEN (13 min) | |
| Module 2 | Study Material, Sample papers and Sample exams | |
| Lecture 0 | ITIL 4 Foundation sample papers in French | |
| Lecture 0 | ITIL 4 Foundation Sample paper 1 Sample Exam | |
| Lecture 0 | ITIL 4 Foundation Sample paper 2 Sample exam | |
| Lecture 0 | ITIL4 Foundation Sample Paper 1 French | |
| Lecture 0 | ITIL4 Foundation Sample Paper 2 French | |
| Module 3 | Miscellaneous | |
| Lecture 0 | Useful Links | |
| Lecture 0 | Study Material | |
| Lecture 0 | PeopleCert Exam Voucher and eBook | |
| Lecture 0 | References | |
| Lecture 0 | Special Offer | |
| Lecture 0 | Letter of Course Attendance is Mandatory | |
| Lecture 0 | Directory of all courses offered by 1 World Training | |
| Lecture 0 | Contact your Trainer | |
| Lecture 0 | Course Evaluation Form | |
| Lecture 0 | Survey Feedback Form: | |
| Lecture 0 | Customer Complaint Form | |
| Module 4 | E-learning videos in English | |
| Lecture 0 | Introduction to the course | |
| Lecture 0 | Key concepts of service management | |
| Lecture 0 | The 4 dimensions of service management | |
| Lecture 0 | The 7 guiding principles | |
| Lecture 0 | The Service Value System (SVS) | |
| Lecture 0 | Continual improvement in the SVS | |
| Lecture 0 | Overview of practices and general management practices | |
| Lecture 0 | Service management practices – part 1 | |
| Lecture 0 | Service management practices – part 2 | |
| Lecture 0 | Service management practices – part 3 | |
| Lecture 0 | Technical management practices | |
| Module 5 | Practice questions for exam preparation in English | |
| Lecture 0 | Concepts of ITIL | |
| Lecture 0 | The 4 dimensions of service management | |
| Lecture 0 | General Management Practices | |
| Lecture 0 | Service Desk | |
| Lecture 0 | Technical management practices | |
| Module 6 | Free E-learning Introduction Videos for on ITIL Specialist and Strategist in English | |
| Lecture 0 | Introduction to ITIL 4 CDS Concepts and challenges | |
| Lecture 0 | Introduction to ITIL 4 DSV | |
| Lecture 0 | Introduction to ITIL 4 HVIT | |
| Lecture 0 | Introduction to ITIL 4 DPI | |
| Lecture 0 | Introduction to ITIL 4 DITS | |
| Lecture 0 | Introduction to ITIL 4 MPT |
