
ITIL 4 Foundation Certification Training in French E-learning 1 month access
ITIL 4 Foundation Certification Training in French
Module 1 | E-learning videos in French |
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Lecture 0 | Part1: INTRODUCTION AU COURS (25 min) |
Lecture 0 | Part2: CONCEPTS CLÉS DE LA GESTION DES SERVICES (33 min) |
Lecture 0 | Part3: LES 4 DIMENSIONS DE LA GESTION DES SERVICES (30 min) |
Lecture 0 | Part4: LES 7 PRINCIPES DIRECTEURS ITIL (38 min) |
Lecture 0 | Part5: LE SYSTÈME DE VALEUR DES SERVICES SVS (36 min) |
Lecture 0 | Part6: AMÉLIORATION CONTINUE DU SVS (20 min) |
Lecture 0 | Part7: VUE D'ENSEMBLE DES PRATIQUES et PRATIQUES DE GESTION GÉNÉRALES (33 min) |
Lecture 0 | Part8: PRATIQUES DE GESTION DES SERVICES - Partie 1 (39 min) |
Lecture 0 | Part9: PRATIQUES DE GESTION DES SERVICES - Partie 2 (28 min) |
Lecture 0 | Part 10: PRATIQUES DE GESTION TECHNIQUE (9 min) |
Lecture 0 | Part11: RÉVISION GÉNÉRALE DU COURS ET PRÉPARATION A L'EXAMEN (13 min) |
Module 2 | Study Material, Sample papers and mock exams |
Lecture 0 | ITIL 4 Foundation sample papers in French |
Lecture 0 | ITIL 4 Foundation sample paper 1 Mock Exam |
Lecture 0 | ITIL 4 Foundation sample paper 2 Mock Exam |
Lecture 0 | ITIL4 Foundation Sample Paper 1 French |
Lecture 0 | ITIL4 Foundation Sample Paper 2 French |
Module 3 | Miscellaneous |
Lecture 0 | Useful Links |
Lecture 0 | Study Material |
Lecture 0 | PeopleCert Exam Voucher and eBook |
Lecture 0 | References |
Lecture 0 | Special Offer |
Lecture 0 | Letter of Course Attendance is Mandatory |
Lecture 0 | Directory of all courses offered by 1 World Training |
Lecture 0 | Contact your Trainer |
Lecture 0 | Course Evaluation Form |
Lecture 0 | Survey Feedback Form: |
Lecture 0 | Customer Complaint Form |
Module 4 | E-learning videos in English |
Lecture 0 | Introduction to the course |
Lecture 0 | Key concepts of service management |
Lecture 0 | The 4 dimensions of service management |
Lecture 0 | The 7 guiding principles |
Lecture 0 | The Service Value System (SVS) |
Lecture 0 | Continual improvement in the SVS |
Lecture 0 | Overview of practices and general management practices |
Lecture 0 | Service management practices – part 1 |
Lecture 0 | Service management practices – part 2 |
Lecture 0 | Service management practices – part 3 |
Lecture 0 | Technical management practices |
Module 5 | Practice questions for exam preparation in English |
Lecture 0 | Concepts of ITIL |
Lecture 0 | The 4 dimensions of service management |
Lecture 0 | General Management Practices |
Lecture 0 | Service Desk |
Lecture 0 | Technical management practices |
Module 6 | Free E-learning Introduction Videos for on ITIL Specialist and Strategist in English |
Lecture 0 | Introduction to ITIL 4 CDS Concepts and challenges |
Lecture 0 | Introduction to ITIL 4 DSV |
Lecture 0 | Introduction to ITIL 4 HVIT |
Lecture 0 | Introduction to ITIL 4 DPI |
Lecture 0 | Introduction to ITIL 4 DITS |
Lecture 0 | Introduction to ITIL 4 MPT |