
ITIL 4 Foundation Certification Training in Dutch
ITIL® 4 Foundation has been designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
Module 1 | E-learning videos |
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Lecture 1 | 1.1 Introduction - Preview |
Lecture 2 | 1.2 Service Management Key Concepts |
Lecture 3 | 1.3 Four Dimensions Of Service Management |
Lecture 4 | 1.4 The 7 ITIL Guiding Principles |
Lecture 5 | 1.5 Service Value System (Svs) |
Lecture 6 | 1.6 Continual Improvement In The Svs |
Lecture 7 | 1.7 Practices Overview And General Management Practices |
Lecture 8 | 1.8 Service Management Practices |
Lecture 9 | 1.9 Service Management Practices (cont.) |
Lecture 10 | 1.10 Technical Management Practices |
Lecture 11 | 1.11 Exam Preparation |
Module 2 | Study Material, Sample papers and mock exams |
Lecture 1 | Study material |
Lecture 2 | ITIL® 4 Foundation sample paper 1 and mock exam |
Lecture 3 | ITIL® 4 Foundation sample paper 2 and mock exam |
Module 3 | Miscellaneous |
Lecture 1 | Useful links |
Lecture 2 | PeopleCert Exam Voucher |
Lecture 3 | Letter of Course Attendance is Mandatory |
Lecture 4 | Directory of all courses offered by 1 World Training |
Lecture 5 | Contact your Trainer |
Lecture 6 | Course Evaluation Form |
Lecture 7 | Survey Feedback Form: |
Lecture 8 | Customer Complaint Form |