ITIL 4 Foundation Certification Training in Dutch
ITIL® 4 Foundation has been designed as an introduction to ITIL® 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
| Module 1 | E-learning videos |
|---|---|
| Lecture 1 | 1.1 Introduction - Preview |
| Lecture 2 | 1.2 Service Management Key Concepts |
| Lecture 3 | 1.3 Four Dimensions Of Service Management |
| Lecture 4 | 1.4 The 7 ITIL Guiding Principles |
| Lecture 5 | 1.5 Service Value System (Svs) |
| Lecture 6 | 1.6 Continual Improvement In The Svs |
| Lecture 7 | 1.7 Practices Overview And General Management Practices |
| Lecture 8 | 1.8 Service Management Practices |
| Lecture 9 | 1.9 Service Management Practices (cont.) |
| Lecture 10 | 1.10 Technical Management Practices |
| Lecture 11 | 1.11 Exam Preparation |
| Module 2 | Study Material, Sample papers and mock exams |
| Lecture 1 | Study material |
| Lecture 2 | ITIL® 4 Foundation sample paper 1 and mock exam |
| Lecture 3 | ITIL® 4 Foundation sample paper 2 and mock exam |
| Module 3 | Miscellaneous |
| Lecture 1 | Useful links |
| Lecture 2 | PeopleCert Exam Voucher |
| Lecture 3 | Letter of Course Attendance is Mandatory |
| Lecture 4 | Directory of all courses offered by 1 World Training |
| Lecture 5 | Contact your Trainer |
| Lecture 6 | Course Evaluation Form |
| Lecture 7 | Survey Feedback Form: |
| Lecture 8 | Customer Complaint Form |
