ITIL 4 Foundation Certification Training in Arabic
ITIL® is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL® 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.
| Module 1 | E-learning videos in Arabic | |
|---|---|---|
| Lecture 1 | Sec 1:ITIL 4 Foundation Introduction - Preview | |
| Lecture 2 | Sec 2: Key Concepts of Service Management | |
| Lecture 3 | Sec 3:Four Dimensions of Service Management | |
| Lecture 4 | Sec 4: The 7 ITIL Guiding Principles | |
| Lecture 5 | Sec 5: Service Value System (SVS) | |
| Lecture 6 | Sec 6: Continual improvement in the SVS | |
| Lecture 7 | Sec 7: Practices Overview and General Management Practices | |
| Lecture 8 | Sec 8: Service Management Practice Part - 1 | |
| Lecture 9 | Sec 9: Service Management Practice Part - 2 | |
| Lecture 10 | Sec 10: Technical Management Practices | |
| Module 2 | Study Material, Sample papers and mock exams | |
| Lecture 1 | Study material | |
| Lecture 2 | ITIL® 4 Foundation sample paper 1 and mock exam | |
| Lecture 3 | ITIL® 4 Foundation sample paper 2 and mock exam | |
| Module 3 | Miscellaneous | |
| Lecture 1 | Useful Links | |
| Lecture 2 | PeopleCert Exam Voucher and eBook | |
| Lecture 3 | Reference | |
| Lecture 4 | Special Offer | |
| Lecture 5 | Letter of Course Attendance is Mandatory | |
| Lecture 6 | Directory of all courses offered by 1 World Training | |
| Lecture 7 | Contact your Trainer | |
| Lecture 8 | Course Evaluation Form | |
| Lecture 9 | Survey Feedback Form: | |
| Lecture 10 | Customer Complaint Form | |
| Module 4 | Free E-learning Introduction Videos for on ITIL Specialist and Strategist | |
| Lecture 1 | Introduction to ITIL® 4 CDS Concepts and challenges | |
| Lecture 2 | Introduction to ITIL® 4 DSV | |
| Lecture 3 | Introduction to ITIL® 4 HVIT | |
| Lecture 4 | Introduction to ITIL® 4 DPI | |
| Lecture 5 | Introduction to ITIL® 4 DITS | |
| Lecture 6 | Introduction to ITIL® 4 MPT |
