ITIL 4 Foundation Certification Training in Arabic
ITIL® is an evolution from ITIL v3, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. This update on ITIL reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices. All of which are essential not only for ITSM professionals, but also for a wider range of professionals working in the world of digital transformation. The purpose of ITIL® 4 is to provide organizations and professionals with comprehensive guidance for managing information technology in a modern service economy.
| Module 1 | E-learning videos in Arabic |
|---|---|
| Lecture 1 | Sec 1:ITIL 4 Foundation Introduction - Preview |
| Lecture 2 | Sec 2: Key Concepts of Service Management |
| Lecture 3 | Sec 3:Four Dimensions of Service Management |
| Lecture 4 | Sec 4: The 7 ITIL Guiding Principles |
| Lecture 5 | Sec 5: Service Value System (SVS) |
| Lecture 6 | Sec 6: Continual improvement in the SVS |
| Lecture 7 | Sec 7: Practices Overview and General Management Practices |
| Lecture 8 | Sec 8: Service Management Practices |
| Lecture 9 | Sec 10: Technical Management Practices |
| Module 2 | E-learning videos in English |
| Lecture 1 | Introduction to the course |
| Lecture 2 | Key concepts of service management |
| Lecture 3 | The 4 dimensions of service management |
| Lecture 4 | The 7 guiding principles |
| Lecture 5 | The Service Value System (SVS) |
| Lecture 6 | Continual improvement in the SVS |
| Lecture 7 | Overview of practices and general management practices |
| Lecture 8 | Service management practices – part 1 |
| Lecture 9 | Service management practices – part 2 |
| Lecture 10 | Service management practices – part 3 |
| Lecture 11 | Technical management practices |
| Module 3 | Practice questions for exam preparation |
| Lecture 1 | Concepts of ITIL |
| Lecture 2 | The 4 dimensions of service management |
| Lecture 3 | General Management Practices |
| Lecture 4 | Service Desk |
| Lecture 5 | Technical management practices |
| Module 4 | Study Material, Sample papers and mock exams |
| Lecture 1 | Study material |
| Lecture 2 | ITIL® 4 Foundation sample paper 1 and mock exam |
| Lecture 3 | ITIL® 4 Foundation sample paper 2 and mock exam |
| Module 5 | Miscellaneous |
| Lecture 1 | Useful Links |
| Lecture 2 | PeopleCert Exam Voucher and eBook |
| Lecture 3 | Reference |
| Lecture 4 | Special Offer |
| Lecture 5 | Letter of Course Attendance is Mandatory |
| Lecture 6 | Directory of all courses offered by 1 World Training |
| Lecture 7 | Contact your Trainer |
| Lecture 8 | Course Evaluation Form |
| Lecture 9 | Survey Feedback Form: |
| Lecture 10 | Customer Complaint Form |
| Module 6 | Free E-learning Introduction Videos for on ITIL Specialist and Strategist |
| Lecture 1 | Introduction to ITIL® 4 CDS Concepts and challenges |
| Lecture 2 | Introduction to ITIL® 4 DSV |
| Lecture 3 | Introduction to ITIL® 4 HVIT |
| Lecture 4 | Introduction to ITIL® 4 DPI |
| Lecture 5 | Introduction to ITIL® 4 DITS |
| Lecture 6 | Introduction to ITIL® 4 MPT |
