Free Awareness Course ITIL® 4 Foundation in English
| Module 1 | E-learning videos |
|---|---|
| Lecture 1 | Introduction to the course |
| Lecture 2 | Key concepts of service management |
| Lecture 3 | The 4 dimensions of service management |
| Lecture 4 | The 7 guiding principles |
| Lecture 5 | The Service Value System (SVS) |
| Lecture 6 | Continual improvement in the SVS |
| Lecture 7 | Overview of practices and general management practices |
| Lecture 8 | Service management practices – part 1 |
| Lecture 9 | Service management practices – part 2 |
| Lecture 10 | Service management practices – part 3 |
| Lecture 11 | Technical management practices |
| Module 2 | Practice questions for exam preparation |
| Lecture 1 | Concepts of ITIL |
| Lecture 2 | The 4 dimensions of service management |
| Lecture 3 | General Management Practices |
| Lecture 4 | Service Desk |
| Lecture 5 | Technical management practices |
| Module 3 | Study Material, Sample papers and mock exams |
| Lecture 1 | Study material |
| Lecture 2 | ITIL® 4 Foundation Sample Papers and Mock exam |
| Module 4 | Miscellaneous |
| Lecture 1 | Useful Links |
| Lecture 2 | PeopleCert Exam Voucher |
| Lecture 3 | References |
| Lecture 4 | Special Offer |
| Lecture 5 | Letter of Course Attendance is Mandatory |
| Lecture 6 | Directory of all courses offered by 1 World Training |
| Lecture 7 | Contact your Trainer |
| Lecture 8 | Course Evaluation Form |
| Lecture 9 | Survey Feedback Form: |
| Lecture 10 | Customer Complaint Form |
| Module 5 | Free E-learning Introduction Videos for on ITIL Specialist and Strategist |
| Lecture 1 | Introduction to ITIL 4 CDS Concepts and challenges |
| Lecture 2 | Introduction to ITIL 4 DSV |
| Lecture 3 | Introduction to ITIL 4 HVIT |
| Lecture 4 | Introduction to ITIL 4 DPI |
| Lecture 5 | Introduction to ITIL 4 DITS |
| Lecture 6 | Introduction to ITIL 4 MPT |
| Lecture 7 | Upgrade to full version of our E-Learning courses at discounted price using the links below: |
| Module 6 | ITIL 4 Section wise Quizzes |
| Lecture 1 | Key concepts of service management - 11 Quiz Questions |
| Lecture 2 | The 4 dimensions of service management - 4 Quiz Questions |
| Lecture 3 | The Service Value System (SVS) - 4 Quiz Questions |
| Lecture 4 | The ITIL Guiding Principles - 9 Quiz Questions |
| Lecture 5 | The ITIL Service Value Chain (SVC) - 6 Quiz Questions |
| Lecture 6 | General management practices - Continual improvement - 5 Quiz Questions |
| Lecture 7 | Supplier management, Relationship management, Information security management - 3 Quiz Questions |
| Lecture 8 | Service management practices - Change enablement - 4 Quiz Questions |
| Lecture 9 | IT asset management, Service configuration management, Release management, Deployment management, Montoring and event management - 5 Quiz Questions |
| Lecture 10 | Incident management - 8 Quiz Questions |
| Lecture 11 | Problem management - 10 Quiz Questions |
| Lecture 12 | Service desk, Service request management, Service level management - 21 Quiz Questions |
| Lecture 13 | Technical management practices - 1 Quiz Question |
| Lecture 14 | Additional questions - Continual Improvement in the SVS - 3 Quiz Questions |
