4.5 out of 5 based on 244 ratings Overview The Service Desk Analyst (SDA) Professional Standard qualification recognizes an individual’s knowledge of customer service and support competencies and certifies that they have the …
4.5 out of 5 based on 44 ratings Overview The Service Desk Manager (SDM) qualification recognizes an individual’s knowledge of the competency requirements and skills required to be a manager of a service …
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