Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships.
The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Desk practice at both strategic and operational levels, maximising value from this practice area.
PeopleCert Official Mock Exams are full, timed and marked exams arranged to give candidates a feel of the real exam and help them familiarise with the Examination interface.
Key benefits of taking a PeopleCert Mock Exam
- Practice before the final exam
- Focus study efforts on the areas needed
- Familiarise with the exam environment
- Tackle exam-anxiety
- Enhance time-management skills
- Build mental stamina
Prior to starting your mock exam you will be provided with the instructions and any possible information you need to know for the simulation. After you complete your mock exam, you will receive a test report with full marked results, indicating areas of improvements based on your answers. You can download the test report upon finishing the Mock Exam or from your profile at peoplecert.org.
Note: When multiple versions of mock exams exist (e.g. Version A, Version B, etc), each version indicates an exclusive test for the same certification, with unique questions, so you can access a variety of different questions to prepare for your examination. You can choose to purchase more than one mock exams (where available) to help you achieve the desired outcome in your certification exam.
For more information on mock exams, please check our FAQs here
