Overview
Program Prelude
Maximize Customer Value while Minimizing Waste
You don`t have to spend a Fortune to understand
& implement Lean in your Organization
Modern day Business Environment has reached a point where Competition for survival & that of having a major pie in the Market share is an Obligation. Looking thru today`s Global Economy & its trends showcases that being Good is not enough, Organizations really have to strive for Excellence if they want to stay ahead of this never-seen-never-before Competition
Every single Organization is looking for one single outcome…not mere PROFITS but better Margins to sustain in Global Business scenarios beyond 2020s
Lean Philosophy is not just about doing more with less & cutting the Cost alone; in the Service Industry it’s about crafting a perfect balance by “doing just enough” – not too little but not too much either. By doing so, Service Providers significantly maximize their value they’re delivering to customers while minimizing Risk
Program Focus
This bespoke Program focuses on how a Lean Organization understands Customer Value & on its key Processes to Continuously Improve
Combining aspects of Lean Thinking, Six Sigma with Business Intelligence, we have a synergized Management Philosophy of Effective &Efficient way to manage, with “the-Customer-first” attitude by using facts &data to drive better Solutions
This combination offers an aggressive method for Breakthrough Improvement in Speed, Quality, and Cost& Business visibility
Program Key Takeaways
- Provide “Perfect Value” to your Customer through a “Perfect Value Creation” Process that has Zero Waste
- Achieve complete Lean Transformation of your Organization
Program Audience
Professionals from Service Organizations such as BPO, ISP`s, Telecom Carriers, Software Development & Technology Companies, Healthcare, Supply Chain Management, BFSI Domains etc. can be part of this Program. Primarily, Process Improvement Consultants, Quality Assurance Professionals, Program & Project Managers, Mid-level & Senior Management of Organizations who intend to implement Lean Philosophy
Program Delivery Language – English
Program Delivery Method–Combination of Lectures, Videos, Case studies & Discussions
- 2 Man Day Instructor-led; Class-Room based (both In-House & Public)
- 4 Man Weeks Turnkey-Consulting based (On-site)
- 4 hours Webinar based
Program Prerequisites – None
Audience Kit – Workshop Handouts & softcopy of Implementation Blueprint
Program Audience Level: Intermediate to Advance
INSTRUCTOR
Sharath has over 20 years of experience professional experience in assisting Organizations in transforming into a Lean & Digital Enterprise from being a mere Portfolio Company.
He has excellent coaching skills for providing direction to the business & functional areas on Business Process Improvements. He has process modelling and framework expertise in AgileSHIFT, Data visualization, Quality Governance, Data Analytics, Statistical Process Control, Lean Philosophy, SEI- CMMI for Dev & Services – High Maturity Practices, SEI – PSP / TSP.
Sharath has many certifications, such as Certified Master in Business Process Management, BP Group UK, ITIL® 4, AgileSHIFT, Six Sigma Black Belt, Anexas Denmark, Lean Six Sigma Black Belt, QAI, Internal Auditor for ISO 27001, Internal Auditor for ISO 9001:2000.
At 1WorldTraining.com, Sharath delivers trainings in Organizational Transformation, Driving Business Agility (AgileSHIFT), Pragmatic Application of Service Management
& Governance (ISO/IEC 20000 Standard, Ver 2018), COBIT 5 IT Governance Implementation, Lean Transforming Your Organization, Lean for Software Development, Lean for Healthcare – Workshop Content, Lean for BPO / Contact Center, Value Stream Mapping, Applying Kanban & Data Quality Management
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