The fundamental Goal of any Business is to produce the maximum Value Products & Services with the least amount of Time, Effort & Cost. Precisely Lean philosophy helps Businesses achieve this by maximizing the Business potential, increasing Operational Effectiveness, reducing Cost & delivering enhanced Customer Service.
We hear the slogan, “Moving up the Value chain” & “Business Transformation,” usually used as a synonym for BPO that demonstrates Cost savings &little more. Lean Philosophy can help you move up the Value Chain if you’re a Service Provider &achieve true Business Transformation if you’re the Client
Moving up the Value Chain in BPO benefits a Service Provider in a number of ways.
This bespoke Program will move your Organization up the Value Chain with Lean thru proper Documentation of the Business Process. You’ll see a movement from Informal to Formal Process Measurements, Informality leads to Formality due to Legal & Contractual reasons. Process Improvement can build on these Measurements &result in better Quality while identifying areas to reduce Expense
We`ll showcase an Evolution from pure Cost savings to Continual Process Improvement or at least mitigate Costs as &when they rise. You’ll be able to leverage Business Process Understanding &Documentation along with Workflows, KPIs &SLAs for Legal & Contractual purposes Process
Program Key Takeaways
- Transform Processes from a point of Stable Outsourcing to “Leaning” to Process Redesign &ultimately to Process Innovation Achieve a complete Lean Transformation of your Organization
- Achieve a complete Lean Transformation of your Organization
Primarily, Quality Assurance Professionals, Program & Project Managers, Mid-level & Senior Management of Organizations & BPO Process Improvement Consultants who intend to implement Lean Philosophy
Sharath has over 20 years of experience professional experience in assisting Organizations in transforming into a Lean & Digital Enterprise from being a mere Portfolio Company.
He has excellent coaching skills for providing direction to the business & functional areas on Business Process Improvements. He has process modelling and framework expertise in AgileSHIFT, Data visualization, Quality Governance, Data Analytics, Statistical Process Control, Lean Philosophy, SEI- CMMI for Dev & Services – High Maturity Practices, SEI – PSP / TSP.
Sharath has many certifications, such as Certified Master in Business Process Management, BP Group UK, ITIL® 4, AgileSHIFT, Six Sigma Black Belt, Anexas Denmark, Lean Six Sigma Black Belt, QAI, Internal Auditor for ISO 27001, Internal Auditor for ISO 9001:2000.
At 1WorldTraining.com, Sharath delivers trainings in Organizational Transformation, Driving Business Agility (AgileSHIFT), Pragmatic Application of Service Management
& Governance (ISO/IEC 20000 Standard, Ver 2018), COBIT 5 IT Governance Implementation, Lean Transforming Your Organization, Lean for Software Development, Lean for Healthcare – Workshop Content, Lean for BPO / Contact Center, Value Stream Mapping, Applying Kanban & Data Quality Management