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  • ITIL® 4 FOUNDATION
  • ITIL® 4 Foundation E-learning Vidéos de formation à votre rythme en français et examen officiel de certification PeopleCert 2 tentatives. Course code: ITIL4FND-Fr-E-2

ITIL® 4 Foundation E-learning Vidéos de formation à votre rythme en français et examen officiel de certification PeopleCert 2 tentatives. Course code: ITIL4FND-Fr-E-2

$ 1,100.00 USD $ 550.00 USD

  • Cours de formation en ligne ITIL 4 Foundation, approuvé pour son contenu structuré et conviviale par PeopleCert
  • Examen official ITIL 4 Foundation inclus
  • Matériel de cours accrédité par PeopleCert et développé par 1 World Training, à l’usage de l’étudiant inclus
  • Durée Moyenne du cours: 5 jours
  • Plus de 40 questions de type examen incluses dans le cours
  • Deux examens officiels d’Axelos au format PDF inclus
  • Simulation en ligne de 2 examens blancs officiels Axelos
  • Possibilité de contacter le formateur pour toute question
  • Compatible avec les appareils mobiles
 
SKU: ITIL4FND-Fr-E-2 Category: ITIL® 4 FOUNDATION Tags: French, itil
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Aperçu

ITIL 4 est une évolution d’ITIL v3, offrant une transition pratique et flexible permettant aux organisations d’adopter les nouvelles méthodes de travail requises par le monde numérique moderne.  

Cette mise à jour sur ITIL reflète l’environnement rapide et complexe dans lequel nous vivons, ainsi que de nouvelles méthodes de travail et des pratiques émergentes. Tous ces éléments sont essentiels non seulement pour les professionnels de la gestion des services informatiques, mais aussi pour un plus large éventail de professionnels travaillant dans le monde de la transformation digitale.  

L’objectif d’ITIL 4 est de fournir aux organisations et aux professionnels des conseils complets pour la gestion des technologies de l’information dans une économie de services moderne. 

ITIL Journey

Je suis certifié ITIL Foundation dans une autre version, comment passer à ITIL 4?  

Si un candidat a obtenu uniquement le niveau ITIL v3 Foundation, l’approche recommandée est de passer l’examen ITIL 4 Foundation pour pouvoir s’adapter au nouveau schéma. 

Au vu du volume important du nouveau matériel ITIL 4 Foundation, AXELOS a tenu nécessaire de rendre obligatoire un nouvel examen pour ce niveau afin de pouvoir évaluer les connaissances des candidats. 

Alternativement, vous avez également la possibilité d’obtenir 17 crédits du programme ITIL v3, ce qui vous rendrait éligible au module ITIL Managing Professional Transition pour migrer vers le nouveau schéma ITIL 4. 

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Learn about Free ITIL®4 Training Sponsorship available for certain members of United States Military Departments and Services

Pourquoi cette formation ITIL 4 Foundation ? 

Le cours de formation ITIL 4 Foundation fournit aux candidats une introduction complète aux concepts clés de la gestion des services informatiques tels qu’abordés dans la nouvelle version du référentiel ITIL 4. 

Le cours introduit les candidats au système de valeur des services (SVS), qui représente une nouvelle approche dans la gestion des services informatiques. 

ITIL 4 met à jour la gestion des services informatiques en remodelant de nombreuses pratiques ITSM dans le contexte plus large de l’expérience client, des flux de valeur et de la transformation digitale.  

Un aspect important de la formation consiste à faire le lien entre ITIL et de nouvelles méthodes de travail, telles que Lean, Agile et DevOps. 

Ce que vous apprendrez 

Cette formation de deux jours vous prépare à l’examen de certification ITIL 4 Foundation.  

À la fin de ce cours, vous aurez une compréhension des principes directeurs d’ITIL 4, de la chaîne de valeur des services, des quatre dimensions de la gestion des services et du lien entre ITIL 4 et d’autres meilleures pratiques telles que Lean IT, Agile et DevOps.  

La certification ITIL 4 Foundation est requise pour suivre l’un des modules ITIL Managing Professional et ITIL Strategic Leader qui mènent à la qualification ITIL Master.  

Le matériel pédagogique fourni aux candidats comprend toutes les présentations, des notes de cours, études de cas et des examens pratiques 

À propos de l’examen et de la certification 

Le but de l’examen est d’évaluer si les participants sont en mesure de démontrer une compréhension suffisante du référentiel de gestion des services ITIL 4.  

Le certificat ITIL® 4 Foundation est décerné après avoir réussi l’examen.  

L’examen est à livre fermé, avec quarante (40) questions à choix multiples. La note de passage est de 65% (26 sur 40 questions).  

L’examen dure 60 minutes. 

Qui es concerné par ce cours? 

Les personnes qui commencent leur parcours dans la gestion des services 

Les gestionnaires confirmés ou ceux qui aspirent à l’être  

Les personnes travaillant dans d’autres domaines de l’informatique en lien étroit avec la fourniture des services (digital, produit, développement)  

Les personnes possédant déjà une ou plusieurs certifications IT et souhaitant mettre à jour leurs connaissances 

Prérequis  

Il n’y a pas de prérequis pour ce cours, bien que des connaissances de base des concepts de gestion des services soient utiles.

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