Service Management is a Discipline for Managing Information Technology Systems; is Process-Focused & concerned with the “Back Office” of IT Management. Service Management is a Methodology that helps IT Department Efficiently Manage its People, Processes & Technology.
Businesses are clamoring for next frontier of Leadership& we see Pragmatic IT Service Management & Governance as a vector change. In the Competitive Marketplace & Commercial world in which we operate, the IT Organization can no longer get away with simply believing that it is, “good at what it does”. Thinking you are “good‟ is now no longer “good enough”!
The Complexity of Services today demands an Integrated View of How Organizations do Business. This bespoke Program combines aspects of ITIL`s Lifecycle Best Practices with SEI`s CMMI for Services & ISO/IEC`s 20000 (2018 Version) Implementable & Auditable ITSM Standard with COBIT 5 IT Governance Framework.
With this we have a unique &synergized Management Philosophy of Effective & Efficient way to manage, with “the-Customer-first” attitude by using facts &data to drive better Solutions.
This combination offers an aggressive method for Breakthrough Improvement in terms of Utility, Warranty, Business visibility& Agility.
Program Key Takeaways
- Implement sustainable Strategy with Operational Excellence – both near-terms & long-term
- Benchmark your Service Offering, Service Management & Continual Service Improvement with World-Class Service Organizations
Professionals from Service Organizations such as BPO, ISP`s, Telecom Carriers, Software Development & Technology Companies, Healthcare, Supply Chain Management, BFSI Domains etc. can be part of this Program.
Primarily, Process Improvement Consultants, Quality Assurance Professionals, Program & Project Managers, Mid-level & Senior Management of Organizations who intend to Implement & Continuously Improve Service & Service Management Practices.
Sharath has over 20 years of experience professional experience in assisting Organizations in transforming into a Lean & Digital Enterprise from being a mere Portfolio Company.
He has excellent coaching skills for providing direction to the business & functional areas on Business Process Improvements. He has process modelling and framework expertise in AgileSHIFT, Data visualization, Quality Governance, Data Analytics, Statistical Process Control, Lean Philosophy, SEI- CMMI for Dev & Services – High Maturity Practices, SEI – PSP / TSP.
Sharath has many certifications, such as Certified Master in Business Process Management, BP Group UK, ITIL® 4, AgileSHIFT, Six Sigma Black Belt, Anexas Denmark, Lean Six Sigma Black Belt, QAI, Internal Auditor for ISO 27001, Internal Auditor for ISO 9001:2000.
At 1WorldTraining.com, Sharath delivers trainings in Organizational Transformation, Driving Business Agility (AgileSHIFT), Pragmatic Application of Service Management
& Governance (ISO/IEC 20000 Standard, Ver 2018), COBIT 5 IT Governance Implementation, Lean Transforming Your Organization, Lean for Software Development, Lean for Healthcare – Workshop Content, Lean for BPO / Contact Center, Value Stream Mapping, Applying Kanban & Data Quality Management