MENUMENU
    • Courses
      • ITIL®4
        • ITIL 4 Foundation
        • ITIL® 4 Specialist: CDS
        • ITIL® 4 Specialist: (DSV) Training
        • ITIL® 4 Specialist: (HVIT) Training
        • ITIL® 4 Strategist: (DPI) Training
        • ITIL® 4 Leader:(DITS)
        • ITIL® 4 M.P Transition (MPT)
        • ITIL® 4 Managing Professional Certification Training
      • Project & Programmes Management
        • PRINCE2® Foundation, 6th edition Certification Training
        • PRINCE2® Practitioner Certification Training
        • PRINCE2 Agile® Foundation
        • PRINCE2 Agile® Practitioner
        • MSP® Managing Successful Programmes Foundation
        • MSP® Managing Successful Programmes Practitioner
        • Certified Associate in Project Management (CAPM)®
        • PMP Certification Training Live Online based on 7th Ed
        • Project Management Professional (PMP)® 6th Ed
        • AXELOS® ProPath™
        • Oil & Gas Project Management – Engineering Phase
        • Oil & Gas Project Management Training for All Phases
      • Service Desk Institute
        • Service Desk Analyst v8 (SDA)
        • Service Desk Manager v8 (SDM)
      • IT Asset Management
        • IT Asset Management Foundation (ITAMF) Certification
        • Software Asset Management Specialist (SAM) Certification
        • Hardware Asset Management Specialist (HAM) Certification
      • Agile Scrum
        • AgileSHIFT® Official PeopleCert Certification
        • PeopleCert SCRUM Master I
        • PeopleCert SCRUM Master II
        • DevOps Fundamentals Official PeopleCert Certification
        • DevOps Leadership Official PeopleCert Certification
      • DevOps
        • DevOps Foundation®
        • DevOps Leader (DOL)® Available in English / Brazilian – Portuguese
        • DevSecOps Foundation (DSOF)℠
        • Site Reliability Engineering (SRE) Foundation℠
        • Continuous Delivery Ecosystem Foundation (CDEF)℠
        • Continuous Testing Foundation (CTF)℠
        • Certified Agile Process Owner (CAPO)®
        • Certified Agile Service Manager (CASM)®
      • CyberSec IoT AI
        • CyberSAFE
        • Cyber Secure Coder (CSC)
        • CyberSec First Responder® (CFR)
        • Certified Internet of Things Practitioner (CIoTP)
        • Certified Artificial Intelligence Practitioner™ (CAIP)
        • Certified Ethical Emerging Technologist™ (CEET)
        • Emerging Tech for Business Professionals (ETBIZ)
      • Business Simulation
        • Apollo 13 – An ITSM case experience™
        • Marslander® – Next Generation ITSM Simulation
        • The Phoenix Project – DevOps collaboration simulation
        • [email protected]™ – Business IT Alignment in Action
      • View All Courses
      • EXIN Training Directory
    • Our Accreditations
      • ITIL® 4 Accreditation
      • PRINCE2® Accreditation
      • PRINCE2 Agile® Accreditation
      • MSP®: Managing Successful Programmes Accreditation
      • AgileSHIFT® Accreditation
      • PeopleCert Scrum Accreditation
      • Service Desk Institute (SDI) Accreditation
      • PeopleCert DEV Skills Accreditation
    • Team
    • Courseware
    • Contact
    • ×
[email protected] | My Account | Moodle E-Learning | 50% Discount on all Courses! REQUEST QUOTE
1WorldTraining
    MENUMENU
    • Courses
      • ITIL®4
        • ITIL 4 Foundation
        • ITIL® 4 Specialist: CDS
        • ITIL® 4 Specialist: (DSV) Training
        • ITIL® 4 Specialist: (HVIT) Training
        • ITIL® 4 Strategist: (DPI) Training
        • ITIL® 4 Leader:(DITS)
        • ITIL® 4 M.P Transition (MPT)
        • ITIL® 4 Managing Professional Certification Training
      • Project & Programmes Management
        • PRINCE2® Foundation, 6th edition Certification Training
        • PRINCE2® Practitioner Certification Training
        • PRINCE2 Agile® Foundation
        • PRINCE2 Agile® Practitioner
        • MSP® Managing Successful Programmes Foundation
        • MSP® Managing Successful Programmes Practitioner
        • Certified Associate in Project Management (CAPM)®
        • PMP Certification Training Live Online based on 7th Ed
        • Project Management Professional (PMP)® 6th Ed
        • AXELOS® ProPath™
        • Oil & Gas Project Management – Engineering Phase
        • Oil & Gas Project Management Training for All Phases
      • Service Desk Institute
        • Service Desk Analyst v8 (SDA)
        • Service Desk Manager v8 (SDM)
      • IT Asset Management
        • IT Asset Management Foundation (ITAMF) Certification
        • Software Asset Management Specialist (SAM) Certification
        • Hardware Asset Management Specialist (HAM) Certification
      • Agile Scrum
        • AgileSHIFT® Official PeopleCert Certification
        • PeopleCert SCRUM Master I
        • PeopleCert SCRUM Master II
        • DevOps Fundamentals Official PeopleCert Certification
        • DevOps Leadership Official PeopleCert Certification
      • DevOps
        • DevOps Foundation®
        • DevOps Leader (DOL)® Available in English / Brazilian – Portuguese
        • DevSecOps Foundation (DSOF)℠
        • Site Reliability Engineering (SRE) Foundation℠
        • Continuous Delivery Ecosystem Foundation (CDEF)℠
        • Continuous Testing Foundation (CTF)℠
        • Certified Agile Process Owner (CAPO)®
        • Certified Agile Service Manager (CASM)®
      • CyberSec IoT AI
        • CyberSAFE
        • Cyber Secure Coder (CSC)
        • CyberSec First Responder® (CFR)
        • Certified Internet of Things Practitioner (CIoTP)
        • Certified Artificial Intelligence Practitioner™ (CAIP)
        • Certified Ethical Emerging Technologist™ (CEET)
        • Emerging Tech for Business Professionals (ETBIZ)
      • Business Simulation
        • Apollo 13 – An ITSM case experience™
        • Marslander® – Next Generation ITSM Simulation
        • The Phoenix Project – DevOps collaboration simulation
        • [email protected]™ – Business IT Alignment in Action
      • View All Courses
      • EXIN Training Directory
    • Our Accreditations
      • ITIL® 4 Accreditation
      • PRINCE2® Accreditation
      • PRINCE2 Agile® Accreditation
      • MSP®: Managing Successful Programmes Accreditation
      • AgileSHIFT® Accreditation
      • PeopleCert Scrum Accreditation
      • Service Desk Institute (SDI) Accreditation
      • PeopleCert DEV Skills Accreditation
    • Team
    • Courseware
    • Contact
  • ×
  • Home
  • Book
  • GamingWorks Simulations
  • Marslander® – Next Generation ITSM Simulation
Marslander
  • Marslander

Marslander® – Next Generation ITSM Simulation

$ 5,669.00 USD $ 4,300.00 USD

Course FormatCorporate Training upon request, Mentioned Price is for Group of 7 to 10 students
Duration1 day
 
Category: GamingWorks Simulations
  • Share:
  • Description

Overview

Where are we now?

We have used ITSM practices such as ITIL® (ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved) to bring our Apollo 13 mission to the moon. Since then the world has changed. Technology has changed. Customer expectations have changed and there are more competitors able to provide space services. MarsLander is the next generation of space technology. Bringing a MarsLander to Mars requires a higher level of ITSM capabilities.

We need ‘ITSM the next generation’. There is a lot more software involved and more stakeholders and customers whose
experiences we must take into account and manage. To effectively manage the service delivery in this ‘digital age’ we need to be more Agile and Lean and we have to work as end-to-end teams, ensuring software, hardware and services are in sync and able to respond rapidly to changes and new requests. ITSM capabilities such as ITIL® are still relevant but must be more responsive to a rapidly changing world – the words Agile and Lean enter the conversation. New approaches emerge such as VeriSMTM and ITIL®4. But what does ITSM Next generation mean? How do frameworks such as ITIL®4 fit into the end-to-end stream of ‘practices’?

To fulfill all the demands of the business and customers, IT Teams must deliver fast, reliable, safe, error free solutions. The increasing demand for digital services means we must increase the flow of work. More and faster is the business demand. But an increase in demand and speed brings with it the risk of mistakes. An error in space cannot be readily fixed by sending an on-site engineer. Quality and manageability must be built in. New software can be deployed in real time, any time, as needed. The way we need to work on the MarsLander mission is new. We are learning as we go to deal with things we have never experienced before. We need to be flexible and continuously learn and improve our services and capabilities in small steps to ensure we are continually aligned with customer needs. At the same time we are increasingly dependent upon an eco-system of partners and suppliers who must also be aligned and flexible to changing needs.

This new way of working has also brought about a demand for multifunctional teams, a need to share knowledge, reduce hand-offs, prevent miscommunication and ensure all are aligned to realizing customer needs.

About the simulation

In this simulation you will be ‘working’ in the Digital-service team of SPACE-Y. A company that sells data collected from their space missions to customers, such as Universities and Research Centers. The mission of your team is clear: “Launch a rocket with MarsLander, deploy it on Mars and collect valuable data for Universities and Research Centers”.

Challenges of the simulation

Your challenge is to work on achieving all of the mission goals. The Sales Director has direct contact with the customers and will sign new contracts. The Product Owner – digital services will manage the backlog of work to ensure mission goals are achieved. The Customer Support team will support customer feedback and Flight Operations will manage the flight. The IT Team will make sure Issues and Events are solved according to the Service Agreement and new offerings are integrated into operations practices. Requests and Features must be built and released on time and Customer Feedback dealt with as fast as possible to guarantee high customer satisfaction scores. Application Development will build software to support new and changing business and customer demands, and at the same time will fix issues if they are related to software errors. This team will be supported by the Vendor who is delivering data storage and data support services.

The Service Manager will manage the continual improvement activities and will make sure that new and existing services deliver the required value.

Unfortunately, our capacity to work on creating value is partially blocked by ‘waste’ like supporting legacy systems, work arounds, lack of knowledge and manual test and release procedures. Your challenge is to balance between delivering value and continually improving your services in an Agile way.

The Simulation

The simulation is made up of 3 rounds. Each round is a phase in the MarsLander mission to Mars.

Target Audience

This simulation is designed for roles inside and outside of IT. Since this simulation is aimed at exploring and experiencing a new way of working this simulation does not require any specific knowledge to participate. Our Accredited Training Partners will introduce any relevant ITSM Next Generation theory such as ITIL®, VeriSMTM or Agile Service Management between rounds as
appropriate in line with the required learning objectives for your simulation.

» Employees of IT (Operations) teams can explore how a more service oriented way of working can make their work more enjoyable and better.
» IT managers and team leaders can learn how to coach and facilitate their teams towards high performing teams.
» Development teams can experience how to work together with IT Operation teams.
» Business roles can experience how their roles may change if the organization starts to work in a more Agile and Lean way of working.
» ITSM specialists learn what can be the value of working in an Agile and Lean way; how to make ITSM practices such as ITIL® and VeriSMTM more responsive and fit for use in this new environment of rapid, unpredictable change in which solutions must be deployed rapidly, yet safely.

This simulation also helps IT Operations teams to take the next steps towards alignment with the DevOps philosophy and ITIL® Practitioner guiding principles.

How can this simulation be used?

This simulation is a powerful way to stimulate a new way of thinking within the IT Organization. It also shows in one interactive day the essence of ITSM Next generation practices such as ITIL®4 or VeriSMTM.

Your ATO will explain how this simulation can be used to support their Accredited ITIL® or VeriSMTM portfolio of training or consulting.

The simulation can help create a dialogue and help employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards
a Next Generation Service Management with a more Agile and Lean approach, not as a large implementation project but in small incremental steps and based on their own motivation.

This simulation is a GamingWorks product.
Built by the developers of Apollo 13 and The Phoenix Project.

Instructor

Facilitation of a Business Simulation is what Eppo has done for more than 15 years now. Hundreds of simulation attended by thousands of delegates made him very experienced in helping organizations and individuals to learn capabilities and discover new ways to adapt to an ever changing working environment. Business simulations as the Apollo 13, Marslander and others will make an impact, or as Eppo says: “ You forget what you had for dinner yesterday, you will never forget the business Simulation you did, and the learning outcomes”.

Eppo has developed the capability to facilitate the Business Simulations by combining his experience from the field of ITSM, his unique capability to teach and his personal style. The latter can be described as respectful and challenging. The facilitator ‘plays’ several roles. Of course one of them is ‘the game leader’. His motto is that delegates should understand the simulation rules and be comfortable in a safe environment, before even starting. However when the simulation is running, his role might change into the CEO who challenges the team to make decisions on conflicting events. Never ever these challenges Eppo imposes on the team are too difficult to handle. So part of his facilitation skills is to lower – or to raise the bar according to the challenges the team just can handle. Because doing a business simulation should also be fun to do and be rewarding.

A business simulation hardly ever is a one-off. The delegates are askes – at the end of the simulation – to reflect on their own experience of the day. This 30 minutes of reflection is ‘the most important half hour of the day’. Delegates and facilitator will capture lessons learned and use these newly acquired skills the next day. One of the key questions of these reflection is: “what will you do different tomorrow?”.

NOT A GAME!, a Business simulation is serious matter. Hence, before engaging with the team, Eppo will discuss the learning outcomes before performing the simulation. What are the presenting issues? What are the goals of the team and its management? When are we satisfied? And most important, What are we going to do AFTER we have completed the Simulation?

Related courses

  • Apollo 13 – An ITSM case experience
    Apollo 13 – An ITSM case experience™

    Course Format
    Corporate Training upon request, Mentioned Price is for Group of 7 to 10 students

    Duration
    1…

    $ 5,999.00 USD $ 4,300.00 USD Add to basket
  • Grab@Pizza - Business IT Alignment in Action
    [email protected]™ – Business IT Alignment in Action

    Course Format
    Corporate Training upon request, Mentioned Price is for Group of 7 to 10 students

    Duration
    1…

    $ 5,999.00 USD $ 4,300.00 USD Add to basket
  • The Phoenix Project – DevOps collaboration simulation
    The Phoenix Project – DevOps collaboration simulation

    Course Format
    Corporate Training upon request, Mentioned Price is for Group of 7 to 10 students

    Duration
    1…

    $ 5,669.00 USD $ 4,300.00 USD Add to basket
×
Corporate Training

Categories

Featured Courses

  • ITIL® 4 Foundation E-learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E- book Included. Course code: ITIL4FND-E-2 $ 1,100.00 USD $ 550.00 USD Select options
  • ITIL® 4 Foundation E-learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts. Course code: ITIL4FND-E-SO $ 920.00 USD $ 460.00 USD Select options
  • PRINCE2® Foundation, 6th edition E-Learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: PRINCE2FND-E-2 $ 1,160.00 USD $ 580.00 USD Select options
  • ITIL® 4 Foundation E-learning in Spanish
    ITIL® 4 Foundation E-learning in Spanish, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E- book Included. Course code: ITIL4FND-SP-E-2 $ 998.00 USD $ 499.00 USD Select options
  • ITIL® 4 Foundation E-learning in Spanish, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E- book Included. Course code: ITIL4FND-SP-E $ 928.00 USD $ 465.00 USD Select options

About us

1 World Training is global Training, Consulting & Business Simulation company, having its offices in USA, Netherlands, UK, INDIA, MALAYSIA, UAE, OMAN and SOUTH AFRICA. We at 1 World Training help organizations in Digital Transformations. We provide ITIL, Project Management (PMP, CAPM, PRINCE2, PRINCE2Agile), Service Desk Analyst, Service Desk Manager, AgileSHIFT, GDPR, DevOps, AI, Blockchain, Cloud, ISO Standards, Artificial Intelligence/Machine Learning, Data Science, Internet of Things, Cybersecurity and Secure Coding and many more trainings & consulting services. 1WorldTraining.com is Authorized Training Organization and endorsed by leading global professional bodies such as Axelos, PeopleCert, GamingWorks, CERTP, CCC, EXIN, DevOps Institute, ITAMOrg, CertNexus & DASA. We also provide innovative IT solutions and training services to help organizations become a digital winner.

quick links

  • Training Catalog
  • My Account
  • Sample e-learning videos
  • Gallery
  • Careers
  • FAQs
  • Feedback Form
  • Customer Complaint Form
  • Appeals, Policy and Procedure
  • Axelos and PeopleCert Courses For Universities and Colleges

quick links

  • Privacy & GDPR Policy
  • Terms and Conditions
  • Licensed Courseware
  • Corporate Training Request
  • Webinar Registration
  • PeopleCert and AXELOS Licensed Affiliates
  • Become Training Reseller
  • Special Offer
  • Free ITIL 4 Training for US Military Departments and Services

STAY IN TOUCH

USA Cell/SMS/WhatsApp: +1 469 903 9085

Call/WhatsApp/SMS: (+91) 900 00 84038

Call: (+1) 877 249 4304 (USA Toll-Free)

Call: (+44) 20 8638 6350 (UK)

Call: +31 (0) 97010281514 (Netherlands)

[email protected]

We accept payment by cheques, credit/debit cards and via net banking.
payment_option

1 World Training reserves the right to cancel or reschedule trainings, in case of insufficient registrations, or if trainers cannot conduct the trainings due to unforeseen circumstances. You are therefore advised to consult our agent prior to making any travel arrangements for a workshop. For more details, please refer Cancellation & Refund Policy.
ITIL® / PRINCE2®/ PRINCE2®Agile® / AgileSHIFT™ / MSP® / M_o_R® / P3O® / MoV® / MoP® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. The ITIL® PRINCE2® PRINCE2Agile® Accredited Training Organization logo is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. TOGAF® is a registered trademark of The Open Group in the United States and other countries. 1WorldTraining.com is a Certified Partner of AXELOS, PeopleCert and OpenGroup. PMP®, PMBOK® and the PMI® are registered trademarks of the Project Management Institute, Inc. 1 W Training LTD, is registered trade name in England & Wales, United Kingdom, and is in Register of Learning Providers Number (UKPRN): 10087469. 1 World Training LLC, is registered trade name in State of Texas, USA.

en English
ar العربيةzh-CN 简体中文nl Nederlandsen Englishfr Françaisde Deutschit Italianopt Portuguêsru Русскийes Español

Request for Quote / Invoice / Receipt
Please fill the form below, specifying your training requirement

    Full Name:
    Email:
    Your Company
    Phone:

    Country from where, you will be taking web proctored exam*:

    Would like to be contacted by phone:

    I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.

    Limited Budget?
    If you are facing any financial difficulties and need assistance in doing this course, Management of 1 World Training can provide you 2 interest free, payment plan options, to facilitate your certification.

    Please submit your request, using the form below:

      I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.

      Training Request

        I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.

        Please provide following detail to download the Axelos ITIL® 4 Booklet

          I have read 1 World Training’s Terms of Use and Privacy Policy. I agree to share my personal details with 1 World Training. I am interested in and I understand I may be contacted by 1 World Training for purpose of discussing my training needs.