The new ITIL® builds on its strong IT Service Management heritage, expanding into Digital Product and Service Management.
This Global Best Practice framework, developed with the contribution of our global community, combines deep industry knowledge with real-world insights. ITIL Transformation (Version 5) – part of the evolving ITIL framework – supports a holistic understanding of product and service management with transformation at its core, combining proven principles with practical, role-aligned guidance. It is suitable for organizations of any size and any industry, in the public and private sectors, and is now essential for every transformation-related role across the entire organization.
The new ITIL Transformation includes guidance on how to:
• transform the way you manage products and services holistically across their lifecycle
• turn transformation into practical action to drive real growth
• be AI-native while remaining human-centric during transformation
• enhance transformation with digital and AI capabilities, responsibly and effectively
• speak a common language across teams to enable winning transformations.
