Course Summary for ITIL® 4 Specialist: Create, Deliver and Support (CDS)

New Business environment needs new ways of working & collaboration….

The speed at which technology is changing, organizations continue to face challenges of need to deliver services that customer demands yet remain stable & reliable. The rapid change in customer demands organizations not only need to create, deliver & support services but need to think beyond technical aspects of IT service management. Organizations need to think at higher level of service management to create & manage effective streamlined services.

Continuing your successful service management journey with ITIL® 4 you will have to embark on ITIL® 4 CDS program to help your organization to not only create & manage services but effectively streamline the same. 1worldtraining.com ITIL® 4 CDS program will help you in design, development, delivery & support of IT –enabled digital products & services.

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Overview

ITIL® 4 is an evolution from ITIL v3 and ITIL Edition 2011, providing a practical and flexible transition that allows organizations to adopt and adapt the new ways of working required by the modern digital world. 

The ITIL® 4 foundation was launched in 2019 and it brings ITIL up to date by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.

ITIL® 4 Specialist: Create Deliver and Support (CDS) is one of the four modules which go together to make up the ITIL® Managing Professional learning path.

Why take this ITIL® 4 Create, Deliver & Support training? See ITIL® 4 CDS Introduction Video

CDS will provide you with the skills and knowledge to:

• Adopt the ITIL practices to enable working methods aligned to the entire IT function and wider business strategy
• Improve how services are developed and how users are supported
• Build strong and effective strategic direction and break down siloes
• Utilize ITIL practices to effectively measure service performance and improve efficiencies across teams, value streams and workflows
• Learn how to plan and manage resources into effective value streams
• Integrate new technologies across the value chain, including robotics, AI, machine learning and advanced analytics; and continually evolve as new innovations emerge
• Use the ITIL guiding principles to establish a universal approach to work across multiple methodologies and frameworks, including Agile, DevOps and SHIFT LEFT

What will you learn?

This course prepares candidates for the ITIL® 4 Create, Deliver & Support exam. After completing this course, candidates can demonstrate sufficient understanding of ITIL® 4 and apply it to the creation, delivery and support of services, as described in the syllabus. After passing the exam, candidates will be awarded the ITIL® 4 Create, Deliver and Support certificate. This certification is one of the prerequisites for the ITIL® 4 Managing Professional designation which assesses the candidate’s practical and technical knowledge of how to run successful, modern IT-enabled services, teams and workflows. The purpose of the ITIL® 4 Create, Deliver & Support course is:

• to provide the candidate with an understanding of how to integrate different value streams and activities;
• to teach the candidate to create, deliver and support IT-enabled products and services, and to apply relevant practices, methods and tools;
• to provide the candidate with an understanding of service performance, service quality and improvement methods.

Course approach

This course is delivered in a classroom setting using a case study and exercises that are designed to enhance the participants’ understanding of ITIL® 4. Participants who have completed this course, and have done some self-study, are suitably prepared to take the associated ITIL® 4 CDS exam.

Course material

Participants will receive an ITIL® CDS classroom workbook containing all of the presentation materials, course notes, case study and sample exams.

Duration

24 hours (3 days)

Who should attend this ITIL® 4 Create, Deliver & Support training?

This course is aimed at individuals who are continuing their journey in service management, such as ITSM managers and aspiring ITSM managers, ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to develop their knowledge further.

Prerequisites

For this course, you are required to have obtained your ITIL® 4 Foundation certificate. 

You will need to provide us with a copy of this certificate upon registration to take this course.

Certification: On Passing Exam you become, ITIL® Specialist: Create Deliver and Support

Birute Ruksenaite – Chief Consultant – Development, Technology & Services for Personal & Business Customers at Danske Bank

Video Testimonial on ITIL® 4 for 1WorldTraining.com

Download ITIL® 4 Create Deliver and Support (CDS) Syllabus

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